Returns Policy

Reversible Items

We will accept returns for refund or exchange within 14 days of purchase, all returns must be hair free and unworn. When trying on your item, please do so carefully to ensure the harness stays clean. Please return with original packaging and labels. 

*Please note you are responsible for return shipping fees, unless the item is faulty. It is recommended that you use tracked shipping as we do not accept any responsibility for lost items. 

Once your item has been accepted for a return, we will notify you with an email and return the monies to the original payment method used. 

Please email info@moomoosharness.co.uk for returns address or more info. If you are wanting an exchange, please check with us first that we have your preferred item in stock. 

When returning your item, please write and include a note with your order number, name and contact info. 

Handmade Items

Due to our handmade items being made to order for you personally, we are unable to accept returns, unless the item is faulty when receiving. We will not accept a return after the item has been worn. Please check our size guides and measure your dog accurately to ensure the sizing is correct, if you need any assistance with this or would like to send us your dog’s exact measurements email: info@moomoosharness.co.uk.